Podcast
One real enterprise AI deployment, dissected in full. Every Tuesday at 7 AM CT.
Host: Elise · Powered by AI Insight Lab · New episodes ship with each memo
Episodes
The EU AI Act Compliance Deadline: What Your Enterprise Is Not Doing
August 2, 2026 is ten weeks away. Most enterprises haven't completed their Annex III inventory, haven't assigned human oversight owners, and have no 72-hour incident reporting workflow. This episode dissects the deployer gap — the obligations your vendor's compliance documentation cannot satisfy — and the four-week sprint your team needs to run right now.
The OpenAI Deployment Company: What Your Consulting Firm Didn't Disclose
OpenAI just raised $14B to build a deployment company — with Bain and McKinsey as founding partners. This episode breaks down what that structure actually means for your AI procurement decisions, how consulting conflicts operate below formal disclosure thresholds, and the four governance moves you need before your next vendor conversation.
Klarna's AI Customer Service Reversal
March 2024: Klarna announced its AI was handling two-thirds of all customer service. Late 2024: they were quietly re-hiring humans. This episode dissects what broke, why NPS failed as a signal, and exactly how to build tiered routing before it happens to you.
New episodes every Tuesday.
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